Alpha Safety allows valued clients and learners the option to book by telephone, online or email. However, when our clients decide to book, the following terms and conditions apply.

Fees: 

Where no existing credit terms have been agreed, all course fees must be paid in full prior to attendance. Course bookings will be confirmed upon issuance of joining instructions via email.

Alpha Safety Training Ltd reserves the right to refuse admission until all fees have been settled. Prices are correct at the time of quotation; however, should any changes occur, we will notify you no later than 14 days before the course start date.

All prices are subject to VAT at the prevailing rate, unless the customer is VAT exempt under government regulations.

Certificates: 

Certificates will be issued to the booking contact of the course on successful course completion, once full payment of the booking invoice has been received. 

Alpha Safety aims to release certificates as promptly as possible following successful course completion, by issuing the physical certificate (where applicable) and uploading it for digital access via the online member area available via Alpha Safety's website. 

Unpaid invoices will delay certificate release. All certificates remain the property of Alpha Safety Training Ltd until payment is received.

Once payment has been made, any outstanding certificates will be issued within 7 working days. Please note; where certificates are provided by external accreditation bodies, delivery times will vary depending on their processing timelines.

Overdue Payments: 

Any late payments may incur an interest charge or, in the case of continued payment delay, result in legal action taken. 

Cancellation:

Alpha Safety Training Ltd understands that unforeseen circumstances may arise. Delegate name changes are permitted at no charge where required (excluding eLearning and CITB HS&E testing services)., where registrations are non-transferable once booked).

Alpha Safety Training Ltd reserves the right to cancel or reschedule courses at any time. In such cases, an alternative date will be offered.

Failure to attend a booked course without prior notice will result in the full course fee being payable. Delegates who fail to complete all required course elements, including attendance requirements, will remain liable for 100% of the course fee.

Cancellation Charges

  • 0-7 Days prior to course start: 100% fee payable
  • 8-14 days prior to course start: 50% fee payable
  • 15-21 days prior to course start: 25% fee payable
  • 22+ days prior to course start: No fee payable or transfer to an agreed alternative date

A 24-hour grace period applied from the time of booking, during which the course may be transferred, credited or cancelled without charge.

Where a booking is transferred, original cancellation terms remain attached to the initial course date. Bookings may only be transferred once.

Exceptions may be considered at Alpha Safety's discretion. Evidence may be requested in cases involving severe illness, injury or other exceptional circumstances.

Course Failure:

Alpha Safety operates strictly in line with the quality & compliance expectations of the accrediting bodies in which services are delivered upon.

In the unfortunate event where a candidate does not meet the criteria to pass an accredited training course as a result of not meeting the required assessment standards, any course rebooking, resit, or retraining will be subject to an additional re-booking fee.

Course Contact Hours:

Many courses are accredited by external awarding bodies (e.g., IOSH, CITB, Highfield), which specify minimum tutor-candidate contact hours.

Delegates arriving late, may be refused entry if mandatory training hours cannot be met. In such cases, the full course fee remains payable.

Learner Booking Requirements:

To prevent identity fraud, students must provide valid photographic identification (e.g., driving license, passport, employee ID or other accepted forms of ID).

Booking Contacts/ Learners must ensure prior to attending physical skills courses (e.g., First Aid, Manual Handlin) that they are medically and physically fit to participate. Alpha Safety welcomes students with disabilities; however, employers remain responsible for ensuring appropriate workplace support considerations.

Booking contacts/ Learners must ensure they meet any required course pre-requisites. Failure to do so may result in the learner being unable to attend the course, at cost.

Further guidance can be obtained via Alpha Safety's Quality Assurance Policy by contacting Alpha Safety directly. 

All booking information and communication is stored in line with our GDPR privacy policy. This information is recorded and retained securely for the purpose quality and training purposes and is kept for as long as required by the accrediting bodies in which we deliver on behalf of or for as long as necessary.

Off-Site Private Courses:

Working time regulations require employees to have an 11-hour rest period between shifts. We request that employers adhere to this requirement, as fatigue can impair learning and safety.

During booking enquiries, Alpha Safety will assess the suitability of an off-site venue in line with the course delivery requirements. An external sire training form must be completed and returned before the course delivery. Failure to return the form-or submission of incomplete or inaccurate information - may result in cancellation at cost. 

CITB ITC HSE Test Bookings: 

All CITB tests are scheduled on a first-come, first-served basis. Tests must be paid for at the time of booking; they cannot be confirmed until payment has been received. Tests & Retests must be booked and registered at least 48 hours prior to the test date and time.

CITB regulations prohibit testing individuals under 16 years old. All candidates must present valid identification. Please note that failure to do so will result in the test being cancelled at cost.

Personal items (including mobile phones, electronic devices, headphones, hats, watches, wallets, bags, books and outerwear such as jackets) are prohibited in the testing room. Personal lockers are provided, but Alpha Safety accepts no liability for loss, theft, or damage.

Cancellations follow Alpha Safety's standard cancellation policy.

CSCS Card Applications: 

Alpha Safety Training Ltd is a registered CSCS member and offers support with card applications. Delegates may apply for their card independently or, for an additional fee, Alpha Safety can submit the card application once all required information has been provided. 

Where Alpha Safety support CSCS card applications, the following terms apply:

  • Applications are valid only once the provided booking form is returned with complete and correct required information.
  • Applications remain open for 60 days; failure to provide the required documentation within this timeframe will result in cancellation without refund.
  • Once submitted, applications are non-refundable.
  • Approval is subject to CSCS eligibility requirements; no refund is provided if incorrect information results in rejection. 
  • Card delivery times are dependent on CSCS application processing and postal services. On application approval, digital CSCS cards are available via the online CSCS smart check tool. 
ECITB CCNSG Courses:

ECITB courses are subject to price caps set by the ECITB. As a result, Alpha Safety cannot offer discounted rates for ECITB-governed services such as the CCNSG Safety Passport.

Any third-party service provider advertising ECITB courses delivered by Alpha Safety must clearly display Alpha Safety's set price separately from any additional fees they choose to charge. 

Special Offers & Discounted Rates

Special offers - including last minute-deals - apply only to the specified course title and date. They cannot be used as a price guarantee for other dates or for bookings made before the offer was released.

Special offer rates may be withdrawn at any time. If a special offer booking is transferred to another date, the course price will revert to the standard rate.

Special offer bookings remain subject to the standard cancellation policy.

Special offers cannot be combined with any other discounts.

Website

INTRODUCTION
These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

LICENCE TO USE WEBSITE
You may not, without prior permission;

Republish material from this website (including republication on another website);

  • Sell, rent or sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • Edit or otherwise modify any material on the website; or
  • Redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter)].

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

PRIVACY
All connections to this website are protected using SSL technology. This means that your connection is encrypted to protect any data submitted to us online.

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.
  • If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

We will not disclose your personal information to any other party other than  in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.
  • If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £100 to cover costs incurred by us in providing you with the information.

ACCEPTABLE USE
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.

RESTRICTED ACCESS
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.

USER GENERATED CONTENT
In these terms of use, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website. Notwithstanding our rights under these terms of use in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

LIMITED WARRANTIES
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

LIMITATIONS OF LIABILITY
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature;

 

  • We will not be liable for any consequential, indirect or special loss or damage;
  • We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
  • We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
  • Our maximum liability in relation to any event or series of related events will be limited to as reasonable amount.


Nothing in these terms of use (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms of use, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

INDEMNITY
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

BREACHES OF THESE TERMS OF USE
Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

VARIATION
We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

ASSIGNMENT
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

SEVERABILITY
If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

EXCLUSION OF THIRD PARTY RIGHTS
These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

ENTIRE AGREEMENT
These terms of use together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

LAW AND JURISDICTION
These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

OUR DETAILS
Our full contact information can be found on our Contact Us page.